Frequently Asked Questions (FAQs)

Frequently Asked Questions

Find answers to your order and shipping questions here. If you can't find what you're looking for, please contact our team for further assistance.

GENERAL QUESTIONS

What makes the Merry Mount Christmas Tree Stand unique?

Our Christmas Tree Stand is innovative and hassle-free, requiring no assembly. It features an ergonomic pedal for easy setup and a safety lock for added security, making it the perfect solution for both artificial and real trees.

Can the Christmas Tree Stand be used for both real and artificial trees?

Yes, our stand is designed for versatility and can securely hold both real and artificial trees up to 6 feet in height.

INSTALLATION & USE

How do I set up my Christmas tree with the Merry Mount Tree Stand?

Simply place your tree in the stand, step on the ergonomic pedal to secure it, and lock it in place with the safety lock. It's that easy!

Is any assembly required for the Merry Mount Tree Stand?

No assembly is required. Our stand is ready to use straight out of the box, making your holiday decorating hassle-free.

FEATURES

How does the water reservoir work in the Merry Mount Tree Stand?

The stand includes a built-in water reservoir to keep your real tree fresh throughout the season. It also features a water level indicator to help you monitor and maintain the right water level.

How does the safety lock function?

The safety lock ensures that your tree remains securely in place once it’s set up. After positioning your tree and securing it with the pedal, simply engage the safety lock for added stability.

COMPATIBILITY

What sizes of trees can the Merry Mount Tree Stand hold?

The stand can hold trees up to 6 feet in height, making it suitable for most standard-sized Christmas trees.

Is the stand stable enough for heavy or wide trees?

Yes, our stand is designed with a stable base to support a variety of tree sizes and weights, accommodating trees up to 6 feet tall, ensuring your tree stays upright and secure.

TROUBLESHOOTING

The clamps of my Christmas tree stand are stuck, and I can't release the foot pedal. What should I do?

1. Release the Lock: Ensure that the lock is fully disengaged.
2. Lift the Handle: Once the lock is released, lift the handle as high as possible. Apply firm pressure, as this should help in initiating the opening mechanism.
3. Release the Clamps: While keeping the handle lifted, try to release the clamps. They may require some force to disengage.
4. Alternate Method: If the above steps don't work, try closing the clamps by lowering the handle. After that, lift the handle again as if you are opening the clamps. This action can sometimes help in releasing any tension.

Or you may watch this video: https://photos.app.goo.gl/GtZeXWrAVyrNgBiJ7

What should I do if my tree is leaning or unstable?

Make sure the tree trunk is centered in the stand and the pedal is fully engaged. Check that the safety lock is properly secured.

How do I contact Merry Mount customer service?

You can reach our customer service team via email at shop.toptreasures@gmail.com. We’re here to help you with any questions or concerns.

MAINTENANCE & CARE

How do I clean and maintain the Merry Mount Tree Stand?

Simply wipe the stand with a damp cloth to clean it. Ensure that the water reservoir is emptied and dried when not in use to maintain its condition.

Can I store the stand when not in use?

Yes, the Merry Mount Tree Stand is compact and can be easily stored when not in use. Make sure it is clean and dry before storing.

ORDERS

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days for your order to ship out.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at shop.toptreasures@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

SHIPPING

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at shop.toptreasures@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

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Frequently Asked Questions (FAQs)